The room was inhabited in the past, by a Lorraine Massey who would usually seduce young bellboys who would visit her room.
Danny Torrance visited this room after a ball strangely rolled to him from its open doors. Later, he claimed that a "crazy woman" tried to strangle him. Jack Torrance then entered 237, in search of what his son claimed to have confronted. He instead encountered a young naked woman in the bathroom, having a bath who came out and kissed him. That woman then became a rather ugly, rotting old woman who chased Jack out, cackling at his infidelity. It is assumed that the rotting old woman is Lorraine Massey.