In the past, Lorraine was known to seduce young bell boys into her room, where they would engage in sexual acts. Full of self-disgust, she one day committed suicide by slitting her wrists whilst taking a bath. After her death, she continues to haunt the hotel, seemingly becoming one of the strongest poltergeists there, as her room is the most feared.
In the past, a young Lorraine Massey would usually seduce young bellboys who would visit her room.
In the present, Danny Torrance visited this room after a ball strangely rolled to him from its open doors. Later, he claimed that a "crazy woman" tried to strangle him. Jack Torrance then entered Room 217 (237 in the film), in search of what his son claimed to have confronted. He instead encountered Lorraine as a young naked woman in the bathroom, having a bath who comes out and kisses him. During that kiss, she then morphed into a rather ugly, rotting old woman who chased Jack out, cackling at his infidelity.
Lorraine Massey (whom Danny calls Mrs. Massey) appears in the beginning of Doctor Sleep, where she haunts Danny in his new home in Florida. With guidance from Dick Hallorann, Danny traps Mrs. Massey in a lockbox in his mind.
- In the film adaptation of The Shining, she's portrayed as a brunette woman (Lia Beldam). In the television miniseries adaptation, she's portrayed as a blonde woman (Cynthia Garris).
- In the film adaptation, she seduces Jack Torrence with a kiss, then morphs into a rotting corpse (Billie Gibson). In the television series, Jack only catches a glimpse of her rotting corpse in the bath and runs away.
- In the film adaptation, she doesn't speak a word. In the television series, she speaks by often quoting, "Here a boy, there a boy, everywhere a pretty boy!".